30h / wk Support
NeuroForge Labs
AI Integration
THE CHALLENGE
Unanswered scheduling queries leading to booking drop-offs.
Medro Clinics' support desk was backed up during peak clinic hours, leading to unanswered patient messages on WhatsApp, missed appointments, and administrative staff stress.
OUR SOLUTION
Dynamic Twilio WhatsApp API Chatbot & Scheduling DB Sync
We programmed a WhatsApp scheduling chatbot utilizing Twilio APIs. The bot checks practitioner availability in real time, routes requests to database calendars, books appointments, and sends reminders.
HOW WE DID IT
Our Execution Strategy
1
Workflow Setup
Mapped booking conversational paths.
2
Twilio Setup
Configured WhatsApp business APIs.
3
Database Sync
Synced bot queries to physician calendar DB.
4
Fallback Setup
Created human-handoff triggers for complex tasks.
5
Security Hardening
Encrypted patient details to meet data compliance.
PROJECT VISUALS
Client Interface Previews
[ INTERFACE PREVIEW 1 ]
[ INTERFACE PREVIEW 2 ]
[ INTERFACE PREVIEW 3 ]
TECH STACK
Core Technologies Implemented
Twilio WhatsApp API
Node.js scheduling service
SQL calendar Database
Express APIs
Crypto JS Encryption
"Administrative workloads dropped by 40%. The bot books appointments instantly on WhatsApp, eliminating missed slots and patient wait times."
MC
Dr. Anita Mehta
Clinical Manager, Medro Clinics
★ ★ ★ ★ ★
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